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Booking Terms
CONTENTS
1) Accommodation
2) Ski School
3) Ski Equipment Rental
4) SkiPass & Multipass
5) Additional Products
6) Snow Guarantee
7) Restaurant
Other provisions follow below.
1) WHAT TERMS APPLY WHEN I BOOK A COTTAGE, APARTMENT OR HOTEL AS A PRIVATE INDIVIDUAL?
General terms and conditions for the rental of cottages and apartments, adopted by Föreningen Sverige Turism on 29 May 1990 following consultations with the Swedish Consumer Agency (Konsumentverket).
Who is responsible?
Hassela Ski Resort AB
As an accommodation intermediary, we are obliged to ensure that:
- The cottage/apartment corresponds to the description in the booking confirmation. We are not responsible for promises made directly to you by the owner or the owner’s representative without our knowledge, which we did not know about or reasonably ought to have known about.
- You are informed of all significant changes affecting your booking.
- You are entitled to use the accommodation in accordance with the stated check-in and check-out times.
When does my booking become binding?
Your booking becomes binding when you have received a confirmation from us.
When must I pay? Please refer to Klarna’s payment terms at https://www.klarna.com/se/villkor/.
What happens if I do not pay on time? Please refer to Klarna’s payment terms at https://www.klarna.com/se/villkor/.
CANCELLATION AND REBOOKING TERMS FOR ACCOMMODATION, CLEANING AND MEAL PLANS
WITH CANCELLATION PROTECTION
Price: SEK 395 per booking, purchased at the time of booking.
Cancellation/rebooking more than 30 days before arrival:
The cost is the cancellation protection fee of SEK 395.
Cancellation/rebooking within 30 days before arrival, up to and including the arrival date, with valid supporting documentation (see below):
The cost is SEK 575.
Cancellation protection applies in the following circumstances, provided they were not known at the time of booking:
- Death, serious illness or serious accident affecting you, your spouse, cohabiting partner, family member or travelling companion.
- Being called up for military service or civil defence duties.
- Another serious event beyond your control which you could not have foreseen at the time of booking and which makes it unreasonable to expect you to proceed with the booking, such as a major fire or flood in your home, or divorce.
- You must provide documentation supporting your inability to travel, issued by a doctor, public authority, insurance company or employer, to Hassela Ski Resort AB as soon as possible and no later than 14 days after cancellation.
WITHOUT CANCELLATION PROTECTION
Cancellation more than 60 days before arrival:
Cancellation fee: SEK 795.
Cancellation 60 days or less before arrival:
The full amount will be charged.
AGE LIMIT
The minimum age for entering into an agreement with Hassela Ski Resort AB is 18 years. At least one person aged 18 or over must also stay in each accommodation unit. Identification must be presented upon arrival.
2) CANCELLATION TERMS AND INFORMATION – SKI SCHOOL/ACTIVITIES
Cancellation more than 14 days before the start: The full amount will be refunded.
Cancellation within 14 days, but no later than 24 hours before the start: 50% of the amount will be refunded.
Cancellation less than 24 hours before the start: Valid supporting documentation must be presented to receive a 50% refund.
MINIMUM NUMBER OF PARTICIPANTS IN SKI SCHOOL GROUPS AND ACTIVITIES
Group lessons require a minimum of 2 participants. If this requirement is not met, the lesson will be converted into a private lesson or combined with another similar group. In such cases, you will be contacted before arrival.
- All ski school participants must wear a helmet.
- On the ski school’s noticeboard outside our office (opposite the entrance to the swimming pool area), you will find information about your assigned group, lesson times and the name of your ski instructor. Please make a careful note of this information.
- Lesson times may change. We will contact you if any changes occur.
- Please arrive at the ski school meeting point well before your lesson begins. The meeting point is located below Bennybacken, next to the barbecue area. Look for your ski instructor, who will be wearing a name badge on their jacket.
- Check your equipment to ensure that everything is in good condition and functioning properly. Inherited skis may be too long or too short. Personal skis should be waxed to prevent snow from sticking to them. The ski rental shop can assist you with this. Also, avoid wearing too many socks or tucking too many layers of trousers into your ski boots, as folds can cause discomfort.
3) CANCELLATION TERMS AND INFORMATION – SKI EQUIPMENT RENTAL
Cancellation is free of charge if made more than 24 hours before the first booked day.
For cancellations made less than 24 hours before the booked day, valid supporting documentation must be presented to receive a refund.
WHERE DO I COLLECT MY BOOKED SKI EQUIPMENT?
Booked ski equipment can be collected from the Ski Shop at Ski Hotel.
DAMAGE TO RENTED SKI EQUIPMENT DUE TO NEGLIGENCE
You are liable for damage to rented equipment caused by negligence. Equipment must be handled with care and stored in a locked area overnight.
4) CANCELLATION TERMS AND INFORMATION – SKIPASS AND MULTIPASS
Cancellation is free of charge if made more than 24 hours before the first booked day.
For cancellations made less than 24 hours before the booked day, valid supporting documentation must be presented to receive a refund.
KEYCARD AND SKIPASS MACHINES
SkiPass products loaded onto your own existing KeyCard are activated the first time you pass through a lift gate.
Purchased SkiPass products including a KeyCard can be collected from a SkiPass machine. We recommend using the machine at Skidtorget in the first instance.
5) CANCELLATION TERMS – POOL PASSES, RENTED BED LINEN, HIGH CHAIRS AND COTS
Cancellation is free of charge if made more than 24 hours before the first booked day.
For cancellations made less than 24 hours before the booked day, valid supporting documentation must be presented to receive a refund.
6) SNOW GUARANTEE
When does the snow guarantee apply?
For the 2026/2027 season, the snow guarantee applies from 23 December 2026 to 4 April 2027.
Cancellations under the snow guarantee may be made no earlier than 14:00 two days before arrival and no later than 11:00 on the day after arrival.
Information about whether the snow guarantee applies will be published on our website.
What is guaranteed?
Hassela Ski Resort guarantees that Badhusliften and Badhusbacken at Hotelltorget will be open, and that at least 1,000 metres of lift-served skiing will be available via Älvåsliften and/or Nipåsliften at Skidtorget.
The specific slope or slopes included in the lift-served skiing from Skidtorget may vary depending on snow and operating conditions.
If the guarantee is not fulfilled
If Hassela Ski Resort fails to fulfil the snow guarantee, you are entitled to rebook or cancel your stay and receive a refund for cottage rental, SkiPass, ski equipment rental, ski school and cancellation protection.
7) RESTAURANT
WITHOUT A TABLE RESERVATION
Without a reservation, seating cannot be guaranteed. Tables are offered subject to availability.
WITH A TABLE RESERVATION
Reserve a table to guarantee seating for your party. If your party wishes to sit together with another booked party, please email the booking numbers of everyone who wishes to sit together well in advance. Such requests are subject to availability.
WITH PRE-BOOKED HALF BOARD
The evening meal consists of a set menu and cannot be exchanged for another menu. Please remember to reserve a table.
ALLERGIES
Please inform us of any allergies by email, including your booking number, at info@hasselaski.se.
WIFI
No compensation will be provided in the event of interruptions to our WiFi service, as this is a complimentary service provided through Hassela Ski Resort AB. Some of our accommodation consists of privately owned properties where the cottage owner may have installed WiFi independently. Hassela Ski Resort is not responsible for such installations.
CLEANING
Cleaning is not included in cottage or apartment accommodation unless otherwise stated. You are responsible for cleaning your accommodation before departure.
The accommodation will be inspected after check-out. If the cleaning is not approved, an additional cleaning charge will be applied.
We are not responsible for belongings left behind.
COMPLAINTS
If you have any complaints regarding the cleanliness of your accommodation, you must notify us immediately, and no later than 11:00 on the day after your arrival.
It is important that you do not clean the accommodation yourself, but instead give us the opportunity to remedy the situation.
Contact us by telephone on 0652-565600 or by email at info@hasselaski.se.
OTHER OBLIGATIONS
- Between 23:00 and 07:00, the customer/guest must show the utmost consideration for other guests and maintain silence.
- The customer/guest is responsible for damage to the property and its furnishings if the damage is caused by the customer/guest, anyone in their party or any other person granted access to the accommodation.
- Motorhomes and caravans may not be parked or stationed at the accommodation.
- Music systems or other equipment that may cause disturbances must not be installed in the accommodation or directly adjacent to it.
- The customer/guest must comply with the accommodation’s rules regarding smoking bans and any restrictions on pets. Violations will result in a charge starting from SEK 6,000.
- If the rules and terms are not followed, the resort may immediately evict the customer/guest. The customer/guest will not be entitled to a refund of any part of the amount paid. Compensation for damages may be claimed from the customer in the event of destruction of property or disruptive behaviour.
FORCE MAJEURE AND LIMITATION OF LIABILITY
If Hassela Ski Resort AB is prevented from fulfilling its obligations under these terms due to circumstances beyond its control, such as war, labour disputes, lockouts, fire, flooding, epidemics, pandemics, shortages of transport or energy, government measures, or newly introduced or amended legislation, Hassela Ski Resort AB shall be exempt from refunds, compensation for damages or other consequences, provided that Hassela Ski Resort AB informs the customer of the circumstances within a reasonable time.
As soon as the obstacle has ceased, the obligation shall be fulfilled as agreed.
Except as stated in these terms and as required by mandatory consumer protection legislation, Hassela Ski Resort AB shall have no liability towards the customer for defects, delays or damages.
Furthermore, Hassela Ski Resort AB shall never be liable for losses incurred in business activities.
If Hassela Ski Resort AB closes due to a pandemic, the entire booking will be refunded.
What happens if we cannot reach an agreement?
Please contact us directly with any complaints. Please note that your opportunities to obtain a remedy may be reduced if you delay making a complaint.
If we cannot reach an agreement, you may contact the Swedish National Board for Consumer Disputes (Allmänna Reklamationsnämnden). The Board consists of an impartial chairperson and a number of representatives of travel operators and consumers.
The consumer adviser in your home municipality can assist you.
RESERVATIONS
We reserve the right to change prices due to changes in exchange rates, taxes and similar circumstances, or due to printing errors.
Maps and drawings are not detailed or exact and are intended only to provide general guidance.
All stated distances are approximate.
USEFUL INFORMATION
Here you can find useful information to help you prepare for your stay: